|
New site installation
|
Remote
support |
System
upgrade/expansion |
Cabling |
|
User
training
|
System
design/plan |
Installation during Non office hour
|
|
Free
technical consulting service |
Warranty period for free diagnosis ˇ® maintenance
service |
|
RMA :
Sufficient spare parts for free replacement
service |
Periodic preventive service & unlimited on call
service |
|
|
|
Remote Service
|
Single
contact window |
Remote
access, instant service
|
Large
project management |
|
On
call consulting service
|
Area
service office to meet fast response policy |
|
Escalation report process
|
Customization service design & fast recovery
commitment |
|
|
|
Maintenance Service
|
On site/remote site service |
Periodic preventive service & unlimited on call
service |
|
Technical consulting |
Specific spare parts purchase to assure MTC
customers
|
|
Management report (optional) |
MTC period free RMA w/sufficient spare parts
replacement support
|
|
User training (by request) |
Trouble shooting diagnosis, ticketing process
and report analytics.
|
|
|
|
Professional Service
|
Contact center consultant service |
Large
project/Turn key proposal/project management |
|
Customization report/ project design & AP
development |
Networking management |
|
Integration in between systems (i.e. CTI,
multi-drivers, database ..etc.) |
|
|
|
On Site Service
|
Senior
engineer on site service |
Activity report available |
|
Outsourcing HR to assist customer IT dept. cost
effective and efficiency. |
|
Follow
up csutomerˇ¦s service policy, ticketing,
periodic reporting (weekly, monthly) & on-line
service..etc. |
|
|
|
Training
|
New
installed site |
Technical consulting to specific issues |
|
Upgrade/Migrate evaluation and project plan
|
Customization training course for request |
|
Annual
MTC training course for most popular
systems/devices
|
|
