First set up Customer Sat. mechanism & e-Contact
service process.
Single window of help desk
Multi-channel(phone/email/web/chat) for service
request
24/7 access to support - On duty engineer is
always available for emergency
Grade the priority of service ticket by
customization agreement (general program vs.
24/7 term ; emergency & on site service ..etc. )
Contact
Help
Desk¡G(02)2719 1331¡FFax¡G(02) 2713 1965
Email¡Gservice@lancom.com.tw
Non Office hour¡G0932-195569
Main Service Office
Taipei : 7F, No. 328, Chang-Chun Road,
Taipei, Taiwan
Taichung : 7F, No.3, Darong W. St., Nantun
District, Taichung City 408, Taiwan
Kaohsiung : 8F, No.255-1, Jiouru 2nd Rd.,
Sanmin District, Kaohsiung City 807, Taiwan
Shanghai : Room 618, No.2025, West Zhongshan
Road, Shanghai, China
