Characteristics

First set up Customer Sat. mechanism & e-Contact service process.
Single window of help desk
Multi-channel(phone/email/web/chat) for service request
24/7 access to support - On duty engineer is always available for emergency
Grade the priority of service ticket by customization agreement (general program vs. 24/7 term ; emergency & on site service ..etc. )

Contact

Help Desk：(02) 5577-9699；Fax：(02) 2658-9873
Email：service@lancom.com.tw

Web Call (Live Technical Support)

Main Service Office

Taipei : 10F., No.246, Sec. 1, Neihu Rd., Neihu Dist., Taipei City 114, Taiwan (R.O.C.)
Taichung : 7F, No.3, Darong W. St., Nantun District, Taichung City 408, Taiwan
Kaohsiung : 8F, No.255-1, Jiouru 2nd Rd., Sanmin District, Kaohsiung City 807, Taiwan
Shanghai : Room 618, No.2025, West Zhongshan Road, Shanghai, China